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|About Us Tiger Pens is a trading name of Ink & Media Ltd. Ink & Media has been established since 2003, supplying both trade and retail online customers with high quality ink cartridges, laser toner cartridges and printer ribbons with a customer base of over 50,000 and growing. Backed by the strength of reputation of our parent company, Tiger Pens has been created to offer customers the widest possible selection of pens, pencils and refills at outstanding value.|
Our Contact details:
Unit 6 Hodgson Court Hodgson Way Wickford Essex SS11 8XR United Kingdom
Phone: 01268 573949
Fax: 01268 570299
Email: Please use the contact us link or email sales at tigerpens.co.uk
Ink & Media Ltd, Company Registered in Cardiff Reg No 04714071, VAT No GB 812719241, Data Protection Reg No Z1461626
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
You can delete items or change quantities at any time by clicking on View Basket. Delivery and VAT will be confirmed on the second page of the checkout - before you are required to give any personal details.
After providing your delivery details you will be transferred to the secure server of our trusted payment processor - Actinic Payments - to give your card details. We accept Visa, Mastercard, Switch, Maestro, Solo, Visa Credit and Visa Electron.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you prefer not to use credit cards on the internet, we can accept orders by email, post, fax or phone. In this case we require receipt of a cheque (payable to Tiger Pens), or credit card details phoned in before we can send out your goods.
We accept orders for invoice with delivery only from government, state education and NHS bodies.
Please note that product images may not always accurately reflect minor changes made by manufacturers to product graphics, colours or detailing. Where any substantial change is made to the appearance of a product we will always do our best to ensure that our images are updated, but this cannot always be achieved immediately.
|Shipping And Handling Orders under £10 are charged £1.50 postage and packing in the UK. Orders of £10 or over are shipped free of charge in the UK. Shipping in the UK is via First Class Royal Mail, or Courier if appropriate.|
For international delivery, please see our delivery information page.
Claims for non-delivery should be notified within 30 days of despatch.
|Delivery Schedule We aim to dispatch your order as quickly as possible and usually within 7 working days. Some items are ordered direct from the manufacturer with anywhere between 2 and 14 days delay depending on the manufacturer and their stock situation.|
For items sent by Royal Mail First Class Post within the UK, claims for non-delivery can only be processed after 14 days from despatch.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, VAT is added. All other orders are VAT free.|
|Credit Card Security We do not have access to any of your card details; All credit card information is passed over a secure connection using Actinic Payments which is powered by Creditcall.When you go to the 'checkout' page, you will see that the page starts with 'https' (meaning secure SSL connection) and there is a padlock at the bottom of your browser window indicating this.|
Creditcall is recognised as a payment services provider by all the major banks. As one of the most trusted names in the card payments industry, they maintain PCI DSS Level 1 certification (Payment Card Industry Data Security Standard) to ensure unparalleled security for customers and cardholders alike.
|Guarantee We want you to be happy with your purchases. All items are covered by the relevant manufacturer's guarantees. Please contact us if you require help, information or wish to return items.|
|Reaching Us If you need to contact us, please email using the Contact Us link or email directly using sales at tigerpens dot co dot uk. Include a contact phone number and preferred times if you wish us to call you.|
You can call our Customer Services on 01268 573949. If we are unable to take your call, please leave a message and contact phone number - we will get back to you as soon as possible.
You can fax us on 01268 570299 or write to us at Tiger Pens, Unit 6 Hodgson Court, Hodgson Way Wickford SS11 8XR.
Our normal office hours are 9am to 5pm Monday to Friday.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
You have a 'cooling-off' period of 7 days from receipt of your goods. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days and we will refund the purchase price. Return postage costs are at your expense and we advise using a recorded delivery service with adequate insurance. By 'original condition' we mean in as-new condition; with all packaging intact; all leaflets, instructions and brochures as supplied; and in the case of fountain pens, in their original unfilled state.
If items purchased from us have been sent in error, or are damaged or defective, you can return them to us for a refund or replacement and reimbursement of the return postage costs. Before returning items please contact us to get a Returns Authorisation Number (RMA) we cannot accept back any items without this number.
|Remittance Terms All payments must be received and authorised before shipment.|